You can bet your sweet App on that!!

Here's what happened last week in our Service Department at FX Caprara Harley-Davidson:

As you might already know, I also take pictures of damaged bikes for warranty claims. Within the last year or so, that's expanded to taking pictures of wrecked bikes for the insurance claim.

What I recently found out is that quite a few insurance companies no longer have an insurance adjuster come out to the shop to do the estimate. You just download their app - bing, bang, boom and you're done! And now, one company I just got off the phone with, is doing claims completely through their app on my (or your) smart phone. 

"Isn't that better?" I hear you ask, "That means I don't have to wait on the adjuster, right? So I'll get my money faster." Well, the answer is yes and no.

Yes - it's better if all you care about is getting some money for your accident. Notice I didn't say "enough money" to fix your motorcycle. 

This is the point is when my answer is No - it's not better because there are things that'll get missed (and I get the feeling this is why insurance companies have embraced this practice).

The particular company our customer has told him for us to download their app to my smart phone. I punched in the claim number I had, only to learn that the app allows just three - 3!!! - pictures of the damaged area. But this bike has more than three damaged areas....

So I called the insurance company through their national 1-800 number and, after going through the automated system, got a real live person on the phone. 

"Jake" was quite pleasant to speak with - so that was a plus, but the only one. As it turns out I can only submit photos through their app - I have no way to email them to a claims representative. 

Jake even seemed a little dismayed to hear that the owner had brought their bike into the dealership. "Oh, the owner could have done that [on the app] - he didn't have to take his bike to you."

Alarm bells going off!! This insurance company has done away with claims adjusters in favor of inexperienced representatives who are writing estimates based on pictures taken by the owner (whose primary job isn't as a automotive or motorcycle technician). To say something is going to get missed is an understatement.

Getting something done faster and easier is not always going to be best for you, the customer. Insurance companies are hoping you'll accept the check for a substandard, below cost estimate and just shut-up about it. Consumers need to wake up!!

Thank you for waving at me as you tried to crush me with your car.....

One of the things that I love about my job at FX Caprara Harley-Davidson® is that we are an advocate for motorcycle safety & riding aware. That's why I jumped at the chance to participate in the Fort Drum Motorcycle Safety Day, representing the dealership.

At the safety day I spoke about motorcycle insurance, motorcycle tires, and the Harley Owners Group. They had other professionals speaking about riding safely as well - blind spots around tractor-trailer rigs, most common accidents, motorcycling myths, etc. 

Ironically, as I left Fort Drum to return to FX Caprara Harley, I put all those safety tips to the test. And sometimes the people who need to hear about motorcycle safety are the drivers (aka Cagers) behind the wheel!!

I was riding along on a 2-lane interstate and a construction zone had the left/fast lane closed off. So I'm in the right/slow lane and there's a silver sedan coming up on an on-ramp. With plenty of room, I was going to allow this car to get in front of me - but this guy had other plans.

The car started slowing down and I took that to mean that I was to go ahead and pass - so I did. And now I'm in front of the car, expecting to see him get behind me, and I'm watching my rear-view mirror to make sure that is what he's going to do.... but I don't see him.

And now the on-ramp/merge lane is coming to an end.... Where is this guy?? I look to my right and he's right next to me, smiling and waving..... and coming right towards me in his car!! I have no choice but to slow down and let this driver get in front of me - again!! 

What made it worse, I'm wearing my waterproof gauntlet gloves and cannot give the proper finger.... so I just raise my left arm and my voice to yell at him. His reply: lifting his arm out his window to wave at me.... Wow, really??

Then the interstate opens back up to two lanes, and I immediately speed up to 65, move over to the left/passing lane, and pass this guy. As I'm riding past this driver, of course I'm looking at him - as if I'll magically be able to figure out his motive for trying to kill me. And he waves at me.... again!!!

I'm not sure why this driver thought smiling and waving at me as he

tried to crush me with his car was ok. Was he mesmerized by a woman riding a Harley-Davidson Dyna Super Glide? Did he think/expect me to just move out of his way? Did he want a closer look at my bike without getting out of his car? Was he playing a joke - albeit a bad one? Did he realize what he was doing??

Whatever the case with this driver, I'm here to tell you as a rider, this is the stuff our nightmares are made out of and in real life it's not ok.  It is never ok for a driver to use his/her car to drive into a motorcycle and rider!! Please, for the love of all that is holy, watch out for those of us who ride!!! Thank you in advance!

Please allow me to introduce....

ICYMI, Harley-Davidson released two new bikes into their line-up

2016.5 FXSE CVO Pro Street Breakout

for 2016: the Dyna Low Rider S and the CVO Pro Street Breakout. This is not the first time Harley has released bikes half-way through the model year, but they did not release any 2015.5 bikes last year. Kate & I got a chance to see these bikes up close and personal while we were in Phoenix (these are the pictures I couldn't show you till today!) and now - after seeing the Screamin' Eagle 110 motor in a Dyna frame - I have a problem.

First though, let me go over the CVO Pro Street Breakout FXSE.

2016.5 FXSE in White Gold Pearl & Starfire Black

The Breakout model is in the Softail family which got their name because it has the look of a 'hardtail' (no suspension in the rear = a not so comfortable ride) but it does have rear suspension that's hidden. Also, the motor is counterbalanced, providing an even smoother ride. This bike has a seat height of 25 inches, weighs about 730 running order weight, has a 6 speed transmission, and a 5 gallon tank. Security, ABS braking and cruise control are all standard. According to Harley's specs this bike pulls 112 foot pounds of torque - which is pretty decent - and gets 43 miles to the gallon (but if you're buying a CVO (Custom Vehicle Operations), I'm guessing you're not going to be too worried about that). In Phoenix we saw the White Gold Pearl/Starfire Black version, but I much prefer the Black on Black version. Either way, I wouldn't be kicking this bike out of my garage should anyone buy it for me! The price tag on this bike is $25,699 before freight, tax, title & reg.

Now onto the Low Rider S FXDLS. This is not the first outing for

2016.5 FXDLS Dyna Low Rider at Phoenix RRE

the Low Rider - that made it's first appearance in 1977 as the FXS Low Rider (the Dyna family of H-D Motorcycles wouldn't be around till the 1980s - for more on the history, click here if you don't mind babes in bikinis). This bike has long been a favorite - bigger than a Sporster but nearly the same maneuverability. Easy to take for a quick trip or across the country. This version of the Low Rider has 26 inches for the seat height, 4.7 gallon gas tank, running weight is 674 pounds, 6 speed transmission, and is expected to fetch 44 miles to the gallon. And again ABS, security and cruise are all standard. But my favorite number is the 116 foot pounds of torque - yummy!! Plus a very affordable price of $16,699 before freight, tax, title and reg.

[Read even more detail about the bikes here.]

What's my problem?? Last year my 2004 Dyna Super Glide got

My 2004 FXD Dyna Super Glide getting new jugs

new Screamin' Eagle 204 Cams which gives her a nice 'lub/dub' sound to her motor. Now Jeff, FXCHD's Master Technician, has begun the process of putting new jugs onto my her and cleaning out the top end for better compression and performance. But Harley has to tempt me with this 110 motor in a Dyna frame!! Do I trade in my baby on the latest and greatest?? Or do I keep my one of a kind bike I love?? Decisions, decisions..... 

...for the new

the old...

New Year = New Stuff!!

The year 2016 is officially here (and winter along with it for the time being), and with it all new possibilities as well as new stuff. This year really does feel different - with personal technology (think GoPro Cameras & Fit Bits) gaining by leaps and bounds - I think there's a lot of things that'll be changed by the end of this year. So let's get right into it:

First up is Riding Jackets with brake & turn signal lights built into it. Those of us

who ride are always playing the game "Can You See Me Now?" with cagers, so any technology that helps us be seen is always a good thing. At first glance in order for these jackets to work, it looks as if you have to install something on your bike for the lights to link up. I'm sure as this technology becomes more widespread Harley-Davidson will integrate this into their riding jackets. For now you can check out Speed Society - New Technology, Ryde Bright, and this YouTube video. 

Next is a 'Reverse Trike' kit. Many of Harley-Davidson's core customers will tell me, "One day I'm going to get a Trike!" Do to time passing and injuries, at some point they may not be able to hold up the 900+ pound touring bikes that we have all become found of. But that's not going to stop us from riding!! Enter trike conversion kits that will take your current Harley from two to three wheels. Then in 2009 Harley came out with their factory Tri-Glide Ultra Classic (FLHTCUTG < that's what we call Harley's alphabet soup) which is built in York, PA. These are traditional trikes with one front wheel and two rear wheels. In 2007 Can-Am introduced it's Spyder - with two front wheels and one rear wheel. A lot of us feel like these are just snowmobiles with wheels since they handle about the same. But the recurring theme between all three is the same: the vehicle does not lean in the curves. When you're riding through the "twisties", leaning your bike one way, then the next, it's just too much fun (this is why bikers LOVE the Tail of the Dragon!). 

Welcome Tilting Motor Works into the picture. They've designed a 'Reverse

Trike Kit' which allows the bike to actually lean through the curves and yet still be a three wheeled trike. The company is based in Washington State, so I only have Charles Fleming's test ride to go from (read his review in the LA Times here) - but still I must say the conversion does look interesting!

Last, but certainly not least, Harley-Davidson is extending their 'Heroes Ride Free' program to all First Responders (law enforcement, EMS & firefighters) as well as to our U.S. Military men and women. This is in effort to thank all those who fight for us and help to protect us, day in & day out. All current and former U.S. Military and First Responders can learn to ride for FREE with Harley-Davidson Riding Academy. 

Now my dad always used to tell me, "There isn't one thing in this life for free. Somewhere, someone has got to pay." But in this case, with the Heroes Ride Free program, I can assure you that it really is free to those who qualify. Harley-Davidson is picking up the tab for you to take the Basic Riders Course which, as long as you pass, will get you that "M" endorsement on your driver's license (and you may even get a discount on your auto insurance - the BRC makes you a better cager too!). Click on Heroes Ride Free for more info, or head on over to your local Harley-Davidson dealership.  


With that I whole-heartedly welcome 2016!! It looks to be an exciting year with lots of good stuff happening.